Privacy Policy

Last updated: January 2026

Introduction

ReviewHQ NZ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review management service.

Information We Collect

Account Information

When you create an account, we collect:

  • Your name and email address
  • Business name and contact details
  • Payment information (processed securely by Stripe)
  • Google Business Profile connection data

Review Data

When you connect your Google Business Profile, we access:

  • Your public business reviews from Google
  • Review content, ratings, and reviewer names (as displayed publicly)
  • Review response data

Customer Email Data

When you use our review request feature, you provide customer email addresses. We use these solely to send review request emails on your behalf and do not share them with third parties.

How We Use Your Information

We use the information we collect to:

  • Provide and maintain the ReviewHQ service
  • Send review request emails on your behalf
  • Generate AI analysis and insights from your reviews
  • Process payments and manage your subscription
  • Communicate with you about your account and service updates
  • Improve our service based on usage patterns

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or regulatory purposes.

Third-Party Services

We use the following third-party services:

  • Google - For Google Business Profile integration
  • Stripe - For secure payment processing
  • Email service providers - For sending review request emails

Each of these services has their own privacy policy governing their use of your data.

Your Rights

Under New Zealand privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Export your data in a portable format

To exercise these rights, please contact us at support@reviewhq.nz.

Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies or share cookie data with third parties for advertising purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: